PRESS RELEASE

January 11, 2021

CLINICAL ACTIVITIES

To all our customers,

Our healthcare and service offering are not affected by the new government directives announced on January 6, 2021.

Our clinics therefore remain essential services and can continue to receive you according to a normal schedule, without being affected by the curfew in effect. Physiothérapie Universelle will provide supporting documents, such as proof of appointment or a receipt for clients who must travel for their appointment.

We would like to remind you that telerehabilitation is a safe option to favor when your condition allows it.

The Physiothérapie Universelle team

October 1st, 2020

CLINICAL ACTIVITIES – Recommendations based on alert levels

To all our customers,
On September 28, public health announced during its press conference, for the entire province, that the therapeutic care sector is not affected by any new measure despite the passage of certain regions to the level of ‘maximum alert’ (red – level 4).

Majority of our services are available in a hybrid model, either face-to-face or telerehabilitation.

Sanitary protocol | Everyone’s safety is important!
Following government recommendations since the start of the pandemic, Physiothérapie Universelle is committed to redoubling its efforts to comply with health precautionary measures in all clinics in its network. Our sanitary measures in place therefore continue to apply in your care environment and in the work environment of all our employees. The goal is to be able to offer one of the safest environments there is.

Interregional travel
Public health authorities authorize health professionals to continue to receive clients from other regions and to travel between regions as part of their work.

Face-to-face & Telerehabilitation
Despite continuing our in-person activities for all of our clinics, you may want to transfer your appointments to telerehabilitation or virtual appointments.
Check with your clinic to find out the availability of this service in your region, or you can call directly at 514 990-9299!

Physiothérapie Universelle will continue to communicate new information from public authorities. We are monitoring the situation closely and we will quickly communicate to all our clients any information that would affect our services in the clinic.

The Physiothérapie Universelle team

May 27, 2020,

RESUMPTION OF ACTIVITIES | JUNE 1, 2020

To all our customers,
Public health announced last week the gradual reopening of private health care such as physiotherapy, occupational therapy, massage therapy, osteopathy and more!

All of our services will now be available from June 1 for all of our clinics! In addition, the clinics will offer a hybrid formula, a combination of face-to-face services and telerehabilitation services already in place.

As we prepare to welcome you back in our facilities, we want to assure you that the health of patients and our staff remains our top priority. We’ve made a large number of changes in how we operate our clinics and we’ve implemented improved measures to ensure the health and safety of our patients and staff. The goal is to be able to offer you the safest treatment.

Our teams are now ready to receive you in the clinic, and do so in complete safety!

We have disinfectant, lab coats, masks, plexiglass, signage and we respect the distance measures between people in the clinic.

Until then, we will continue in person for urgent cases only. For others, our telerehabilitation services are available for you!

We look forward to seeing you again!

The Physiothérapie Universelle Team

Montreal, May 21, 2020,

COVID-19 | GRADUAL REOPENING OF OUR CLINICS

A message to our community,
As we begin to see businesses active in various parts of the province of Quebec, we are actively working on the preparation of our clinics in order to offer in-person care to clients who correspond to the urgent cases proposed by l‘Ordre professionnel de la physiothérapie du Québec (OPPQ).

The OPPQ recently announced that it has broadened its definition of cases considered urgent.

Here is a list of urgent cases that can be seen in the clinic, corresponding to the criteria mentioned below:

the presence of neurological signs and symptoms;
recent trauma;
signs of TBI;
significant pain or loss of function;
post-operative patients;
cardiorespiratory, pediatric, geriatric and perineal disorders requiring a consultation
Cases requiring a face-to-face consultation following an extended report of care in order to:
o Avoid complications
o Re-evaluate the patient’s condition and adjust the care provided
o Carry out an assessment of the patient’s condition

Note: To consult the list of cases considered to be urgent cases in physiotherapy, refer to the OPPQ website. https://oppq.qc.ca/

Our clinics

Here are the first clinics of service that will open their doors in order to receive the urgent cases mentioned above.

May 18th : Deux-Montagnes, Fabreville, Pierre-Boucher, Saint-Eustache, Saint-Hyacinthe, Valleyfield, Vimont, Beloeil, Brossard, Curé-Labelle, Lachine, Longueuil, Saint-Hubert, Vanier, Fleury, Saint-Laurent, La Pinière, Lachenaie, La Plaine, Des Seigneurs, LaSalle et Molson.

Other dates to be announced for these clinics;
Pointe-Claire, Langelier, Maisonneuve et Vaudreuil.

As we prepare to welcome you back to our facility, we want to assure you that the health of patients and our staff remains our top priority. Out of respect for our customers and our professionals, we take this opportunity to put the emphasis on respecting the time slots for appointments with our professionals and the attendance of all during this period of adaptation of our service offer.
We have made a large number of changes to the operation of our clinics and have implemented improved measures to ensure the health and safety of our patients and staff. The goal is to be able to offer you the safest treatment.

Our security measures

SCREENING of all patients and staff to ensure everyone’s safety;

– When making an appointment, patients will complete a screening questionnaire by telephone and will receive secondary screening in person, consisting of a questionnaire and a contactless temperature monitor, before entering the clinic.

– Masks and hand sanitizer will be available for all patients and staff.

– All clinic staff are screened daily before entering the clinic which includes a questionnaire and contactless temperature monitor.

ADJUSTING the workspace to maintain social distance;
– Patient appointment times will be staggered to allow for social distancing, screening and time to clean up treatment and equipment areas.
– The clinic’s waiting and treatment rooms have been redesigned to maintain a physical distance of two meters, as well as the installation of directional signs.
– Plexiglass protective screens were installed in all the clinics at the reception.
– Clinician hours and schedules will be adjusted to reflect the above changes.

CLEANING and DISINFECTION of our clinics ;

– Thorough cleaning of clinics every day.
– After all treatment sessions, staff will clean all equipment used and all surfaces in contact with the previous client.

EFFICIENT use of personal protective equipment, where applicable, to ensure the safety of patients and staff ;
– Each patient will receive a mask before the start of their appointment.
– Clinics agree with all recommendations issued by provincial public health authorities

ACHIEVING the best possible results for our customers during the pandemic ;
– We remain committed to ensuring the best possible care for our patients.

Reopening plan

Although the above covers the overall changes you can expect when you enter our clinics, please be aware that we are closely following all the recommendations of the Quebec health authorities and are continuously modifying our approach to meet provincial requirements. We will provide additional updates on these timelines as well as any other updates we may make to our clinics regarding patient care.
For the most recent details on our locations and available services, contact us at 514 990-9299 or [email protected]

Thank you for your understanding,
The Physiothérapie Universelle Team

April 17, 2020

We hope that you are remaining healthy and safe and importantly we want you to know that we are here for you.

In response to the COVID-19 epidemic, we have focused efforts on enhancing our virtual care experience and its accessibility to patients and have also taken measures to heighten safety for our patients that require urgent in-person care in communities where we operate throughout Quebec.

Meeting your needs during the COVID-19 pandemic

While we know Quebecers are staying home and doing their part to help stop the spread of the virus, we also know that if you have pain or an injury, it doesn’t just disappear. Our dedicated and experienced clinicians are delivering care through our secure Virtual Care platform. We are passionate about helping you recover and can make a difference by assessing and treating you via Virtual Care, securely in the comfort of your home by a registered clinician. For more information on virtual care visit https://physiotherapieuniverselle.com/en/telerehabilitation/

For individuals that are experiencing an urgent situation, a select number of our clinics, covering most communities, are able to see patients on an essential basis. Rest assure that we are using proper procedures and protocols in all of our locations providing in-person care and that patients and staff are screened in accordance with recommendations of our government health agencies and regulatory bodies. Contact 514 990-9299 or email us at [email protected] to find a location near you.

Our commitment today and for the future

We want to thank our staff in every community across Quebec for their unwavering dedication and ability to adapt our services to meet the needs of our patients during the COVID-19 crisis.

As we navigate the COVID-19 crisis, we are doing so in alignment with the World Health Organization (WHO), the Canadian Public Health Agency and Provincial Public Health Authorities. Our virtual and in-person services are continually monitored to ensure we are providing the highest quality and most effective care for our patients and our staff.

Again, we are here for you, today and always!

Stay safe and healthy.

Your Physiothérapie Universelle team

March 25th 2020

Physiothérapie Universelle is launching its telerehabilitation program!

Following the recommendation of the Fédération des cliniques de physiothérapie du Québec (FCPQ), Physiothérapie Universelle has decided to modify its practices in order to migrate our entire client base to a telerehabilitation system, including clients with urgent cases.

What does this involve?

Our professionals have reorganized their schedules in such a way to be able to adapt to the changes in the company’s activities, as well as to the needs of their clients.

As a result, our professionals are able to continue their work remotely in order to provide the majority of our services.

What services are currently available in telerehabilitation?

Physiotherapy
Occupational therapy
Psychology

Kinesiology

The objective of this course of action is to contribute to the effort to protect the community and to ensure the well-being of Quebec society as a whole in order to slow the spread of the COVID-19 virus.

Telerehabilitation available to all. Get started today!

Thanks to our telerehabilitation platform, our professionals are able to advise, assess your condition, and follow your progress on a day-to-day basis, all in the comfort of your own home, while minimizing the risks of COVID-19 transmission.

LEARN MORE ABOUT TELEREHABILITATION BOOKING A TELEREHABILITATION APPOINTMENT

Physiotherapie Universelle is dedicated to offering quality services. This is why we have put together a committee charged with managing the various means of telerehabilitation. We are also committed to ensuring the security of your information when using our telerehabilitation platform.

For more information

PRIVATE CLIENTS / CNESST / SAAQ

514 990-9299

[email protected]

PRIVATE INSURERS

514 254-7915

[email protected]

In the unique context of the COVID-19 pandemic, the various professional associations involved approve of clinics’ use of telerehabilitation for the majority of their services.

Ordre professionnel de la physiothérapie du Québec (OPPQ)

Fédération des cliniques de physiothérapie du Québec (FCPQ)

Ordre des ergothérapeutes du Québec (OEQ)

March 17th 2020

To all our customers,

We wish to inform you of the temporary decrease in the operations of the network of Physiothérapie Universelle’s clinics.

The position of Physiothérapie Universelle follows recommendations made by the Professional Order of Physiotherapy of Quebec (OPPQ) and the Federation of Physiotherapy Clinics of Quebec (FCPQ).

« Considering that physiotherapists are first line responders and that it is essential to avoid clogging up the health network, OPPQ recommends that private physiotherapy clinics receive people with urgent conditions or requiring immediate care. »

https://oppq.qc.ca/membres/actualites-et-dossiers/covid19-activites-professionnelles/

This includes, by the same token, the clinics that have recently joined our network: the Fabreville clinic, the Physio Ergo Plus clinics, the Physiotherapy clinic R.Henri Valleyfield and the Pierre Boucher clinic.

Please note that all of our appointments will be subject to an assessment to determine if the consultation is considered an urgent case or can become one if treatment is stopped. Appraisal appointments are those scheduled between March 17 and March 30, 2020. All our clients will be contacted by our professionals within the next 24 to 48 hours to give you the advice required to manage your condition as best as possible during this temporary reduction in our clinical operations.

We are aware of the important impacts of this position for each of our customers, but we had to clarify the situation for all of our customers and take action to ensure the safety and health of all.

This exceptional measure is part of preventive actions to preserve the health of the population and limit the spread of the virus in Quebec.

If you believe that your condition is urgent, we ask that you send an email to your clinic using the form provided for this purpose on our website. The clinic concerned will be able to process your request and one of our professionals will contact you to assess the situation, advise and guide you on possible interventions. Note that telerehabilitation is an option currently being studied and we will look at it all with our clients who would like to continue their consultations.

To know all the latest news from our company, we invite you to consult our tab COVID-19 or consult our company’s Facebook page.

Thank you to all of our customers for your understanding and to all of our employees for their dedication.

To communicate with us by email, please write directly to [email protected] or by phone at 514 990-9299.

Stay tuned for our next communications!
The Physiothérapie Universelle’s team

REMINDER

In case of symptoms, it is important to communicate quickly with the Quebec Public Health at 1-877-644-4545!

(French only)
La Fédération des cliniques de physiothérapie du Québec (FCPQ).
https://physioquebec.com/blogue/

L’Ordre professionnel de la physiothérapie du Québec (OPPQ)
https://oppq.qc.ca/membres/actualites-et-dossiers/categories/sante-publique/

Pour connaître ce que l’OPPQ identifie comme un cas urgent
https://oppq.qc.ca/membres/actualites-et-dossiers/covid19-activites-professionnelles/